We would like to provide you with an important update regarding JPEX (a crypto exchange plaform) withdrawals. Yesterday, we received a significant number of inquiries related to JPEX withdrawals, and we are pleased to inform you that our dedicated team has diligently addressed and resolved each and every one of these inquiries. All withdrawal requests from the JPEX platform, which were handled by us on or before the evening of September 14th, have been successfully processed.

However, we understand that there are concerns among users regarding withdrawals initiated from JPEX after the evening of September 14th. For most users, these withdrawals are currently still in progress or may have been dropped. We want to assure you that we are actively seeking further clarification from JPEX regarding the ongoing withdrawal situation, and we are taking all necessary steps to find a resolution.

As a leading digital asset service provider, Crypto HK is fully committed to user protection. We prioritize your interests and are dedicated to ensuring the safety of your assets. We understand the importance of providing necessary assistance during this time, and we want to assure you that we are here to help.

It is important to note that withdrawals from other platforms are operating as normal. The situation we are currently addressing specifically pertains to JPEX, given the circumstances surrounding its potential closure.

We understand the significance of keeping you informed, and we will provide online updates as soon as there are any further developments or additional information related to this issue. Please rest assured that Crypto HK remains committed to safeguarding your investments and providing the necessary support during this uncertain time.

If you have any specific concerns or require further assistance, please do not hesitate to reach out to our dedicated support team. Thank you for your understanding, and we appreciate your continued support.