This professional guide provides detailed instructions for submitting a claim on the FTX Customer Claims Portal to recover funds from the FTX bankruptcy proceedings. Practical tips are included to streamline the process and avoid common pitfalls.

Prerequisites

FTX Account Credentials: Ensure you have the email address, username, and password associated with your FTX account. For Google or Apple sign-in users, prepare those credentials.
Supporting Documents: Collect transaction records (e.g., deposits, withdrawals, trades) and a government-issued ID (e.g., passport, driver’s license) for KYC verification.
Multi-Factor Authentication (MFA): Have access to your MFA method (email, SMS, or authenticator app) linked to your FTX account.
Email Access: Use the email tied to your FTX account to receive verification codes and updates.

Step-by-Step Instructions

Step 1: Access the FTX Claims Portal

Navigate to the official FTX Customer Claims Portal at https://claims.ftx.com.
Select the platform you used (e.g., FTX.com, FTX US, FTX EU, FTX Japan, Liquid, or Blockfolio). If you used the FTX App before February 19, 2022, choose the relevant platform.
Click Get Started.

Tip: Bookmark the official portal URL to avoid phishing sites. Verify the website’s SSL certificate (look for “https://” and a padlock icon).

Step 2: Log In to the Portal

Enter your FTX account username and password. For Google or Apple sign-in, select the appropriate option.
Provide the 6-digit verification code sent via your MFA method (email, SMS, or authenticator app). If MFA was not enabled, a code will be emailed.
If login issues arise, contact support at support@ftx.com. You may need to complete a KYC/liveness check.

Tip: Save your login credentials securely using a password manager. If you’ve lost access to your MFA, act quickly to recover it via support to avoid delays.

Step 3: Complete KYC Verification

Submit KYC credentials, including a government-issued ID and, if required, a liveness check.
Upload all requested documents. If your KYC status is “On Hold,” wait for manual review but proceed with claim submission.
Monitor your KYC status in Step 3 of the portal.

Tip: Ensure ID documents are clear, unexpired, and match your FTX account details. Take photos in good lighting to avoid rejections.

Step 4: Review Account Balances and Transaction History

Check your account balances and transaction history as of November 11, 2022 (or November 14, 2022, for West Realm Shires Inc.).
Confirm the listed balances, claim amount, and claim type. If accurate, complete KYC and await further instructions.
If you disagree, file an electronic proof of claim with supporting documents (e.g., transaction records).

Tip: Export your FTX transaction history before the bankruptcy date as evidence. Cross-check with bank statements or crypto wallet records for accuracy.

Step 5: Submit Your Proof of Claim

Complete the electronic proof of claim form in the portal, detailing your claim and attaching supporting documents.
Verify all details before submission. A confirmation receipt will be provided.
Note: The customer bar date was September 29, 2023. Late claims may face disputes unless approved by the U.S. Bankruptcy Court.

Tip: Submit claims early to avoid missing deadlines. Keep a copy of your confirmation receipt and all submitted documents for your records.

Step 6: Check Your Claim Status

View your claim status in Step 5 of the portal or at https://restructuring.ra.kroll.com/FTX/Home-ClaimInfo by entering your claim details.
If “Disputed,” contact support@ftx.com for resolution.

Tip: Set calendar reminders to check your claim status weekly. Respond promptly to any support requests to resolve disputes quickly.

Step 7: Complete Tax Requirements

For claims above $10, generate a tax form in the portal by clicking Generate Tax Form and entering the required information.
Download the completed form and verify submission status.
Meet the pre-distribution cutoff date (e.g., April 11, 2025).

Tip: Consult a tax professional to ensure compliance with local regulations. Save a digital and physical copy of your tax form.

Step 8: Select a Distribution Service Provider

For claims above $10, choose a provider (e.g., Kraken, BitGo) based on your account type and country.
Complete onboarding and pass sanctions screening by the cutoff date (e.g., April 11, 2025).

Tip: Research providers’ fees and supported currencies before selecting. Ensure your provider account is fully verified to avoid delays.

Step 9: Monitor Distribution Information (Convenience Class Only)

For claims under $50,000, view your distribution dashboard in Step 9, including claim summary and amount due.
Meet all pre-distribution requirements by the cutoff date (e.g., April 11, 2025).

Tip: Double-check provider details in the portal to ensure funds are sent to the correct account. Contact support immediately if discrepancies arise.

Step 10: Track Updates and Await Distribution

Regularly check the portal and emails from ftxnoticing@ra.kroll.com for updates.
Follow @FTX_Official on X for announcements.
Ensure all requirements are met by April 11, 2025, for the next distribution (estimated May 30, 2025).

Tip: Create a dedicated email folder for FTX communications to stay organized. Be patient, as distributions depend on court approvals and asset liquidation.

Important Notes

Deadlines: Missing pre-distribution deadlines (e.g., April 11, 2025) may result in forfeited funds. Convenience Class claimants must act within six months of January 3, 2025.
Scams: Use only official channels (https://claims.ftx.com, support@ftx.com). Beware of third-party services claiming to assist.
Legal Advice: Consult a bankruptcy attorney for complex claims or disputes.

Additional Resources

FTX Claims Portal: https://claims.ftx.com
Kroll Restructuring Administration: https://restructuring.ra.kroll.com/FTX
Kroll Claim Filing (No Portal Access): https://ftx-forms.ra.kroll.com
FTX Support: https://support.ftx.com
Official X Updates: @FTX_Official

Disclaimer: This guide is based on information available as of April 23, 2025, and is not legal or financial advice. Bankruptcy proceedings are complex, and outcomes are not guaranteed. Consult professionals for personalized guidance.

Step-by-Step Guide to Claiming on the FTX Claims Portal