重要更新：JPEX 用戶提款

我們希望就 JPEX 提款向您提供我們所知的資訊。昨天，我們收到了超過一百個有關 JPEX 提款的查詢，我們的專業團隊已經解答並解決了每一個查詢。所有在 9 月 14 日晚間或之前由我們處理的 JPEX 平台提款請求已經成功處理。

然而， 9 月 14 日晚間之後由 JPEX 發起的提款存在一些疑慮。對於大多數用戶而言，這些提款目前仍在進行中或可能已被取消。我們正在積極尋求 JPEX 就目前提款情況的進一步澄清，並採取一切必要措施尋找解決方案。

作為領先的數字資產服務提供商，Crypto HK始終致力於保護用戶權益。我們優先考慮您的利益，並致力於確保您資產的安全。我們深切理解在這段時間提供必要的協助的重要性，並向您保證我們將竭誠提供幫助。 其他平台的提款操作仍正常運作。目前我們所處理的情況僅與 JPEX 有關。

我們理解並重視向您提供信息的重要性，如果有任何進一步的發展或與此問題相關的其他信息，我們將隨時提供在線更新。請放心，Crypto HK一直致力於保護您的投資並在這個不確定的時期提供必要的支持。

Important Update regarding to Withdrawal from JPEX platform

We would like to provide you with an important update regarding JPEX (a crypto exchange plaform) withdrawals. Yesterday, we received a significant number of inquiries related to JPEX withdrawals, and we are pleased to inform you that our dedicated team has diligently addressed and resolved each and every one of these inquiries. All withdrawal requests from the JPEX platform, which were handled by us on or before the evening of September 14th, have been successfully processed.

However, we understand that there are concerns among users regarding withdrawals initiated from JPEX after the evening of September 14th. For most users, these withdrawals are currently still in progress or may have been dropped. We want to assure you that we are actively seeking further clarification from JPEX regarding the ongoing withdrawal situation, and we are taking all necessary steps to find a resolution.

As a leading digital asset service provider, Crypto HK is fully committed to user protection. We prioritize your interests and are dedicated to ensuring the safety of your assets. We understand the importance of providing necessary assistance during this time, and we want to assure you that we are here to help.

It is important to note that withdrawals from other platforms are operating as normal. The situation we are currently addressing specifically pertains to JPEX, given the circumstances surrounding its potential closure.

We understand the significance of keeping you informed, and we will provide online updates as soon as there are any further developments or additional information related to this issue. Please rest assured that Crypto HK remains committed to safeguarding your investments and providing the necessary support during this uncertain time.

If you have any specific concerns or require further assistance, please do not hesitate to reach out to our dedicated support team. Thank you for your understanding, and we appreciate your continued support.